Want to check the status of your order? Enter your order number and the email address used at checkout to view your order details.
Please note that many of our products are personalized and made to order. Your order may need production time before it ships.
Order Tracking
Use the form below to check your order status.
Where Can I Find My Order Number?
Your order number can be found in your order confirmation email. Please use the same email address you entered at checkout.
Tracking Information
Once your order ships, you will receive a shipping confirmation email with tracking information when available. Please allow 24–48 hours for tracking updates to appear after the carrier receives the package.
If your tracking number does not update right away, it does not always mean the package is lost. Tracking scans can sometimes be delayed by the shipping carrier.
Personalized Order Processing
Most personalized and made-to-order items require production time before shipping. Processing time is separate from shipping time.
If your order is still being processed, it may mean your personalized gift is being prepared, printed, checked, packed, or waiting for carrier pickup.
My Order Says Delivered, But I Did Not Receive It
If tracking shows your package was delivered but you have not received it, please check your mailbox, front door, porch, building office, neighbors, or local post office first.
Packages are sometimes scanned as delivered before they physically arrive. We recommend waiting 1–2 business days and checking with the shipping carrier if the package is still missing.
Need Help?
If you cannot find your order or need help with tracking, please contact us and include your order number and the email address used at checkout.
You can reach us through our Contact Us page.
For more information, please read our Shipping & Delivery Policy and Returns & Refunds Policy.