At MadeForMyPeople.Com, every personalized gift is made with care. Because many of our products are custom made after an order is placed, our return and refund policy is different from a standard retail store.
Please read this policy carefully before placing your order. By purchasing from Made For My People, you agree to the terms below.
Personalized & Made-to-Order Items
Most items sold on Made For My People are personalized, custom made, or made to order. This means the product is created specifically for you based on the names, characters, photos, text, colors, sizes, product options, or other personalization details you provide.
Because personalized items cannot usually be resold, we do not accept returns, exchanges, or cancellations for custom-made products due to buyer’s remorse, including but not limited to:
- Choosing the wrong size, color, style, or product option
- Entering the wrong name, text, date, spelling, or personalization detail
- Changing your mind after placing the order
- Ordering the wrong product
- No longer needing the item
- Delays caused by the shipping carrier or customs
Please review all personalization details carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 14 days of delivery. We will review the issue and, if approved, offer a replacement, refund, or another suitable solution.
To help us resolve the issue quickly, please include:
- Your order number
- A clear photo of the item received
- A clear photo of the packaging, if the item arrived damaged
- A short description of the issue
We may not be able to approve a replacement or refund if the issue is reported after 14 days from the delivery date.
Wrong Personalization Details
Customers are responsible for entering correct personalization details at checkout. This includes names, spelling, dates, photos, character selections, colors, sizes, and all other custom options.
If the item is produced exactly as submitted, we cannot offer a refund or replacement for customer input errors. If you notice a mistake after placing your order, please contact us as soon as possible. We will do our best to help, but changes are not guaranteed once production has started.
Order Changes & Cancellations
Orders may only be changed or canceled if production has not started. Because our products are made to order, production can begin quickly after an order is placed.
If you need to change or cancel an order, please contact us as soon as possible with your order number. We cannot guarantee that changes or cancellations can be made once your order has entered production or has shipped.
Size, Color & Product Option Issues
Please check product descriptions, size charts, color options, and personalization previews carefully before ordering. We are not responsible for incorrect sizes, colors, or product options selected by the customer.
Slight color differences may occur due to screen settings, lighting, printing methods, product materials, or production batches. These small variations are not considered defects.
Returns for Non-Personalized Items
If we offer any non-personalized or ready-made items, eligible returns may be accepted within 30 days of delivery, as long as the item is unused, unwashed, undamaged, and in its original condition.
Customers must contact us before sending any item back. Items returned without prior approval may not be accepted.
Unless the return is caused by our error, customers are responsible for return shipping costs. Original shipping fees are non-refundable unless required by law or unless the return is due to our mistake.
Return Shipping
Please do not send any item back without contacting us first. If a return is approved, we will provide instructions for where and how to send the item.
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, incorrect, or misprinted item approved by our support team.
We recommend using a trackable shipping service for approved returns. We are not responsible for returned packages that are lost in transit.
Refunds
Once your refund request is reviewed and approved, we will process the refund to your original payment method.
Refunds are usually processed within 5–10 business days after approval. Your bank, credit card provider, or payment service may take additional time to post the refund to your account.
If your refund has been approved but you have not received it after a reasonable amount of time, please check with your bank or payment provider first. If you still need help, contact us with your order number.
Replacements
In many cases, we may offer a replacement instead of a refund, especially for damaged, defective, misprinted, or incorrect items.
Replacement requests must be reviewed and approved by our support team. We may ask for photos or other details before approving a replacement.
Lost or Missing Packages
If your order has not arrived by the estimated delivery date, please check your tracking number first. Delivery times may be affected by carrier delays, holidays, weather, customs, or other factors outside our control.
If tracking shows the package was delivered but you have not received it, please check your mailbox, front door, porch, building office, neighbors, or local post office. Packages are sometimes scanned as delivered before they physically arrive.
If the package still cannot be located, contact us and we will do our best to assist you. We may ask you to contact the shipping carrier directly for further investigation.
Items Not Eligible for Return or Refund
The following items are generally not eligible for return or refund unless they arrive damaged, defective, misprinted, or incorrect:
- Personalized products
- Custom-made products
- Items with names, dates, photos, custom text, or custom characters
- Items made with customer-selected designs or options
- Used, washed, worn, or damaged items
- Items returned without prior approval
- Digital products or downloadable files, if offered
- Gift cards, if offered
Chargebacks & Payment Disputes
If you have an issue with your order, please contact us first so we can help resolve it. We are happy to review damaged items, incorrect orders, missing packages, and other order concerns.
Opening a payment dispute or chargeback without contacting us first may delay the resolution process. We keep order records, production details, shipping information, tracking numbers, and customer communication to help review claims fairly.
How to Request Help
To request help with a damaged, defective, incorrect, or missing order, please contact us through our contact page and include your order number.
Please provide all required photos and details so we can review your request quickly.
Policy Updates
We may update this Returns & Refunds Policy from time to time. The version posted on this page applies to orders placed after the policy is published.
Thank you for shopping with Made For My People. We appreciate your support and understanding as we create personalized gifts made just for your people.